Shipping Policy

Effective Date: July 25, 2025

We appreciate your business at Hazel's Charm. The following guidelines detail our fulfillment operations and delivery framework. We strive to guarantee a transparent and dependable delivery journey for every customer.

1. Fulfillment Procedures

Every purchase undergoes a preparation period of up to 3 business days before leaving our facilities. This stage encompasses payment confirmation, strict quality inspections, secure packaging, and final handover to our courier partners.

Important: Purchases finalized during weekends or recognized public holidays will enter the processing queue on the next available working day.

2. Transit Durations and Costs

After your package leaves our warehouse, expect the following delivery metrics:

  • Standard Transit Window: 10 to 20 business days.

  • Delivery Charge: We implement a universal flat rate of $5.99 USD across all global destinations.

  • Overall Wait Time: Combining our internal handling with the carrier's transit time, you can anticipate receiving your goods within a total of 13 to 23 business days.

3. Unforeseen Postponements

Please keep in mind that all provided arrival dates are approximate projections, not strict guarantees. Hazel's Charm cannot be held liable for extended wait times resulting from external variables outside our jurisdiction. These include, but are not restricted to:

  • Border control checks and import clearance protocols.

  • Logistics network interruptions, extreme weather, or adverse transit conditions.

We value your tolerance should these rare situations arise.

4. Package Monitoring

The moment your merchandise is handed to the courier, we will issue a dispatch notification to your inbox featuring a unique tracking code. You can trace your parcel's journey globally via www.17track.net.

Note: It frequently takes a few working days for the logistics provider to sync the initial location data to their tracking portal following our notification.

5. Segmented Deliveries

Should your cart contain several distinct products, we might ship them in multiple parcels originating from various storage hubs. We employ this strategy to optimize fulfillment speeds and get your items to you quicker. Consequently, you may obtain multiple dispatch emails, each equipped with its own tracking link.

6. Adjustments to Your Purchase

Asking for alterations to your transaction (such as correcting a delivery address or swapping sizes, shades, or quantities) requires urgent action. Alterations are strictly impossible once the warehouse begins preparing your goods. We strongly advise reaching out within a 12-hour window post-purchase.

To request an edit, rapidly email support@hazelscharm.com with:

  • Your checkout email address and the specific Order ID.

  • Explicit instructions regarding the desired adjustment.

Although our team will try our hardest to intercept the order, we cannot promise success once it progresses to the packing stage.

7. Failed Drop-offs

If a courier cannot successfully hand over your parcel, it is usually routed to a nearby post office or sorting center. We strongly suggest proactively calling your regional postal service, quoting your tracking reference, to schedule a second drop-off or an in-person pickup. Hazel's Charm assumes no financial responsibility for merchandise sent back to our facilities because of an invalid destination address or a buyer's neglect to claim the parcel promptly.

8. Stagnant Tracking Updates

Transit routes occasionally feature periods where tracking logs do not refresh. Generally, if the last logged movement occurred within the past 7 days, your goods are actively moving through the system. Conversely, if your tracking history remains frozen for over seven consecutive days, please reach out to support@hazelscharm.com so we can intervene.

9. Missing or Misplaced Goods

Should you suspect your items have vanished during transit (following the 7-day inactivity rule mentioned above), alert us immediately. We will launch a formal inquiry with the logistics company. If they officially declare the parcel lost, we will gladly dispatch a complimentary replacement.

Important Limitation: Our accountability ceases entirely the moment a logistics tracking link registers the shipment as "Delivered." Hazel's Charm will not reimburse or replace parcels allegedly stolen or misplaced from your property post-delivery.

10. Global Reach and Dispatch Locations

  • Where We Ship: Our operations span the globe. In the highly unusual event that our shipping providers are unable to route to your specific region, we will proactively contact you to find a solution.

  • Where Items Originate: To maintain a broad catalog, we dispatch inventory from a network of international warehouses (spanning North America, Australia, and Europe), in addition to shipping directly from our trusted fabrication facilities.

11. Final Agreements & Limitations

By completing a checkout on hazelscharm.com, you automatically consent to these conditions:

  • Delivery Projections: Advertised transit windows are informational guidelines. We bear no liability for holdups resulting from border authorities, courier backlogs, or unforeseen global events.

  • Import Tariffs and Levies: The purchaser assumes full liability for any cross-border taxation, VAT, or clearance duties enforced by their local government. These surcharges are strictly excluded from our retail pricing and delivery fees.

  • Destination Precision: It falls entirely on the shopper to input flawless delivery coordinates. We accept no blame for routing errors caused by typographical mistakes at checkout.

  • Transfer of Risk: Our obligations conclude when the courier's digital log displays a "Delivered" status. We decline responsibility for subsequent theft or loss at the delivery site.

For any further clarifications, please direct your correspondence to support@hazelscharm.com. To help us resolve your ticket swiftly, always attach the email tied to your purchase alongside your designated Order ID.