Shipping Policy

At Hazel's Charm, we know you are excited to receive your order. We are committed to fulfilling your items swiftly and securely so you can enjoy them as soon as possible.

1. Processing Time

Our team works hard to get orders out the door quickly. Please allow 1 to 2 business days for us to process, pack, and hand off your order to the carrier. Personalised items may require 10 to 15 business days in addition.

• Note: Processing times do not include weekends or major holidays. You will receive an automated email notification with your tracking details as soon as the label is created.

2. Shipping Rates & Estimated Delivery

Your specific shipping cost and estimated arrival date will be calculated and displayed at checkout based on your location.

Standard Shipping:

• Typical Delivery Time: 10–15 Business Days.
• Note: Delivery timelines begin once the package has been shipped, not from the day the order is placed. While we strive for punctuality, we cannot be held responsible for carrier delays caused by weather, high volume, or unforeseen circumstances.

3. International Shipping & Customs

Hazel's Charm ships globally. If you are ordering from outside the United States, please be aware of the following:

• Duties & Taxes: International shipments may be subject to import taxes, customs duties, and fees levied by the destination country. These fees are not included in our checkout price.
• Responsibility: The recipient is the importer of record and is responsible for all such fees. We have no control over these charges and cannot predict what they may be.

4. Order Tracking

Once your package leaves our fulfillment center, we will email you a tracking number. You can use this number to monitor your shipment’s progress via the carrier’s website.

• Tip: It can sometimes take 24-48 hours for the carrier's system to update the location of your package after you receive the shipping email.

5. Incorrect Addresses

It is the customer's responsibility to ensure the shipping address provided at checkout is complete and accurate. Hazel's Charm is not responsible for packages delivered to an incorrect or invalid address provided by the customer.

• If a package is returned to us due to an address error, the customer may be responsible for the cost of re-shipping the item.

6. Questions?

If you have any questions about the status of your order or our shipping practices, please don't hesitate to contact us at: support@hazelscharm.com