Privacy Policy

Privacy Policy

 

Last Updated: November 21, 2025

At Hazel's Charm, we are committed to maintaining the trust and confidence of our visitors and customers. This Privacy Policy outlines how we collect, use, and protect your 'Personally Identifiable Information' (PII) when you visit our website.

 

1. Information We Collect

 

We collect information to provide a better shopping experience and to fulfill your orders securely.

  • Information You Provide: When you place an order, register an account, subscribe to our emails, or contact support, we collect personal details such as your name, email address, shipping/billing address, phone number, and payment information.
  • Automated Information: When you browse our store, we automatically receive your computer’s internet protocol (IP) address and device information. We also use cookies to gather data on how you interact with our site (see Section 5).

 

2. How We Use Your Data

 

We use the information we collect for the following specific purposes:

  • Order Fulfillment: To process transactions, arrange shipping, and provide you with order confirmations and tracking updates.
  • Customer Experience: To personalize your site experience and allow us to deliver the type of content and product offerings in which you are most interested.
  • Communication: To respond to customer service requests or, if you have opted in, to send periodic emails regarding new products, sales, and special offers.
  • Security: To detect and prevent fraud and abuse of our services.

 

3. Data Protection & Security

 

Your security is our top priority.

  • Encryption: All sensitive credit card and payment information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider's database.
  • Access Control: Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.
  • No Storage: We do not store your credit card information on our own servers after a transaction is complete.

 

4. Third-Party Disclosure

 

Hazel's Charm does not sell, trade, or transfer your Personally Identifiable Information to outside parties strictly for their own use, with the exception of the trusted partners described below who assist us in operating our website and conducting our business.

Advertising & Marketing Partners: We allow third-party advertising companies to place cookies, pixels, and web beacons on our site to help us deliver relevant ads to you. These partners may collect information about your online activities over time and across different websites. Specifically, we work with:

Note: Information collected by these partners is subject to their own privacy policies. You can opt-out of targeted advertising by visiting the links above or adjusting your browser settings.

 

5. Cookies Policy

 

Yes, we use cookies. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's systems to recognize your browser and capture and remember certain information.

  • Strictly Necessary Cookies: Essential for the store to function (e.g., keeping items in your cart).
  • Analytics & Performance: Help us understand site traffic and interaction so we can offer better site experiences in the future.
  • Marketing Cookies: Used by partners like Meta and AppLovin to show you relevant ads.

For a detailed list of cookies used to power our store via Shopify, please visit Shopify's Cookie Policy here: https://www.shopify.com/legal/cookies

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings.

 

6. Third-Party Links

 

Occasionally, at our discretion, we may include links to third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.

 

7. California Online Privacy Protection Act (CalOPPA)

 

We value your privacy rights and comply with CalOPPA:

  • Users can visit our site anonymously.
  • A link to this Privacy Policy is prominently displayed on our website footer.
  • You will be notified of any Privacy Policy changes on this page.
  • You can change your personal information by emailing us or logging into your account.
  • Do Not Track Signals: We honor "Do Not Track" (DNT) signals and do not track, plant cookies, or use advertising when a DNT browser mechanism is in place.

 

8. Children's Privacy (COPPA)

 

We do not specifically market to children under the age of 13. If you are a parent and believe your child has provided us with personal information, please contact us immediately so we can delete it.

 

9. Fair Information Practices & Data Breaches

 

In the unlikely event of a data breach, we will take the following responsive actions to comply with Fair Information Practices:

  • We will notify users via email within 7 business days.
  • We will post a notification on our site within 7 business days.

 

10. CAN-SPAM Act Compliance

 

We collect your email address in order to process orders and send information and updates pertaining to orders. We may also send you additional information related to your product and/or service. To be in accordance with CAN-SPAM, we agree to the following:

  • We will not use false or misleading subjects or email addresses.
  • We will identify the message as an advertisement in some reasonable way.
  • We will monitor third-party email marketing services for compliance, if one is used.
  • Opt-Out: If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email, and we will promptly remove you from all correspondence.

 

11. Contact Us

 

If there are any questions regarding this privacy policy, you may contact us using the information below:

Hazel's Charm Email: support@hazelscharm.com